1. Information We Collect
Account information: When you sign in, we may process your name, email address, and authentication identifiers.
Creator content: If you are a creator, you may upload content (such as PDFs or text) to build a knowledge base for your bots.
Usage and technical data: We may collect basic technical data (such as IP address, device/browser information, and timestamps) to secure the service and prevent abuse.
Payment-related data: Payments are processed via Razorpay. We store payment references (such as order/payment IDs and status) for reconciliation and support. We do not store your card details on our servers.
2. How We Use Information
- Provide and operate the service (accounts, chat, creator tools).
- Process payments and validate transactions.
- Improve safety, prevent spam/abuse, and enforce policies.
- Maintain logs and analytics to understand usage and performance.
- Respond to support requests and resolve disputes.
3. Sharing and Third Parties
We use third-party services to provide the platform. Depending on which features you use, data may be processed by:
- Firebase (Authentication, Firestore database, Storage)
- OpenAI (AI chat, embeddings, moderation)
- Pinecone (vector search, if enabled)
- Razorpay (payment processing)
- Sentry (optional error monitoring, if enabled)
We share information only as necessary to operate the service, to comply with legal obligations, or to protect users and the platform from abuse.
4. Data Retention
We retain data only as long as needed for the purposes described in this policy. For example:
- Session logs and transcripts may be retained for a limited period for analytics and support.
- Pro plan memory summaries may be stored until a deletion request is processed.
- Payment records may be retained for accounting/compliance purposes.
You can request deletion of your account data by contacting us.
5. Security
We implement administrative and technical measures to protect information. No system is 100% secure, and we cannot guarantee absolute security.
6. Contact
For privacy questions or requests, contact Cognitive Squad Private Limited: